How can i pay for my order?
Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 7 days, unless you contact to specify otherwise. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK card holders will be liable to pay.
No goods will be despatched until payment has been made in full, and the funds have cleared.
Subscription payments entitle users to immediately use our services. The subscription term is for 12 months and will automatically renew by charging your credit card until cancelled. Your subscription can be cancelled in the customer portal or by contacting us at any time before the renewal date.
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How to Bulk Order using a CSV file?
Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...
Do i have to pay on the internet?
All orders must be paid for before orders are dispatched. Once you have placed your order, you are automatically forwarded to the payment page. If you do not want to pay online by card, you are able to pay by Bacs. The Bacs details are on the bottom ...
How much will international shipping cost for my trade order?
Shipping is calculated differently for each order and country it is being shipped to. We generalise it by saying that it is a percentage of the cost of your order in total. Attached is a sheet that highlights the majority of the countries we deliver ...
How do i cancel an order?
To cancel an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: cs@gekoproducts.co.uk Phone: 01636 351135 Information: If your order has already been processed then ...
Can my order be delivered to Amazon FBA?
Please place your order on our website and select "Collect From Warehouse" as the delivery option. Our sister company Geko Fulfilment offers dedicated Amazon FBA services. Simply select the services you need and we will prepare and ship your order ...