How do I return a product back to Geko

How do I return a product back to Geko?


If a customer changes their mind and wants to return a dropship item please send it to: 

Geko Products Ltd
Hall Farm
Kirton Road
Egmanton
Newark
Nottinghamshire
NG22 0HG

Please use the invoice number as the reference.

Once we receive it back the refund will be issued within 5 days. You will receive a confirmation email once this is processed. 

The £10 + vat restocking fee will be deducted from your refund.  

All of the Geko card payments are processed by Stripe. No card data is stored on our servers. Stripe advise it can take 10+ days for the refund to appear on your statement, if it takes longer please contact your bank for assistance. 
    • Related Articles

    • Do prices displayed on the Geko website include VAT?

      No - All prices quoted exclude VAT that will be calculated at the checkout. 
    • How do i return an item?

      If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. Otherwise, you may return the item to the address below as your own expense. There is a restock charge of £10 for the item to be ...
    • How to Bulk Order using a CSV file?

      Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...
    • Tracking Guide for Hermes

      This guide gives more details on the tracking status of our shipments that are transiting through the Hermes network. Click Here to track your shipments.  Status   Details Out for Delivery to Courier Parcel has left the depot but has not yet been ...
    • How do i set up my website to work with your products?

      We have an API and Shopify app in production however these are not currently available, however we do have available for customers a product list with all product details including urls of images that can be used. To request the list, please email ...