I haven't received my order
Please contact us straight away to rectify this.
Ensure to have your invoice number and/or tracking number available.
The contact options are:
A live chat
Phone: 01636 351135
How to Bulk Order using a CSV file?
Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...
How do i cancel an order?
To cancel an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: email@example.com Phone: 01636 351135 Information: If your order has already been processed then ...
How do i edit or add to an order?
To edit or add to an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: firstname.lastname@example.org Phone: 01636 351135 Information: If your order has already been ...
How can i pay for my order?
Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise. All transactions will be in pounds ...
I've received a faulty/ damaged/ incorrect item, what do i do?
If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. FAULTY ITEM(S) If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the ...