I haven't received my order

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• How to Bulk Order using a CSV file?

  Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...

• How do i cancel an order?

  To cancel an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: cs@gekoproducts.co.uk Phone: 01636 351135 Information: If your order has already been processed then ...

• Can my order be delivered to Amazon FBA?

  Please place your order on our website and select "Collect From Warehouse" as the delivery option. Our sister company Geko Fulfilment offers dedicated Amazon FBA services. Simply select the services you need and we will prepare and ship your order ...

• How do i edit or add to an order?

  To edit or add to an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: cs@gekoproducts.co.uk Phone: 01636 351135 Information: If your order has already been ...

• How can i pay for my order?

  Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 7 days, unless you contact to specify otherwise. All transactions will be in pounds ...