I've received a faulty/ damaged/ incorrect item, what do i do?

I've received a faulty/ damaged/ incorrect item, what do i do?

If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this.

FAULTY ITEM(S)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the item in writing by using the Contact Us page of the website. If the fault is verified, we will replace the item within 5 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Courier delivery damage is also not covered unless the product is clearly signed for as "damaged" at the point of acceptance by your customer.

ITEM(S) DAMAGED ON ARRIVAL

In the unlikely event of your customer receiving a damaged product, you should notify us in writing by using the Contact Us page of the website within 24 hours of receipt of the goods. If the damage is verified, we will replace the item within 5 working days at no additional cost to you. Please note that a condition of the couriers used to transport our items is that all goods be checked on delivery and signed for as damaged if any damage is present. Acceptance of goods without checking indicates acceptance in good condition. No claims will be entertained by our couriers where products are found to be damaged but no damage was noted at the point of delivery. It is important to ask your customers to check thoroughly on delivery and ensure that if the product is damaged in any way that they indicate as such when signing for the item.

The contact options are:

A ticket
A live chat
Phone:  01636 351135

    • Related Articles

    • How do i return an item?

      If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. Otherwise, you may return the item to the address below as your own expense. There is a restock charge of £10 for the item to be ...

    • What do I do if my customer receives a dropship order damaged or faulty?

      The Geko customer service team are here to help you through the process and resolve the issue as quickly was possible. This chart illustrates the process for dropship orders. Click here to create a ticket. Help desk software by Zoho 

    • Another reseller is selling an item cheaper than you would like

      This is unfortunate but we do not advise nor control how much a reseller should sell an item for. We offer Trade, Dropship and the RRP and as long as we receive the payment we require, resellers can sell for as much or as little as they like.

    • I haven't received my order

      Please contact us straight away to rectify this. Ensure to have your invoice number and/or tracking number available. The contact options are: A ticket A live chat Email: cs@gekoproducts.co.uk Phone:  01636 351135

    • How do I return a product back to Geko?

      Click here for damaged or faulty items. If a customer changes their mind and wants to return a dropship item please send it to:  Geko Products Ltd Hall Farm Kirton Road Egmanton Newark Nottinghamshire NG22 0HG Please use the invoice number as the ...