What do I do if my customer receives a dropship order damaged or faulty?

The Geko customer service team are here to help you through the process and resolve the issue as quickly was possible. This chart illustrates the process for dropship orders. Click here to create a ticket.

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• How to Bulk Order using a CSV file?

  Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...

• I've received a faulty/ damaged/ incorrect item, what do i do?

  If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. FAULTY ITEM(S) If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the ...

• Is there a minimum order value for Dropship orders?

  There is no minimum order value for dropship orders. Please note that orders under £9.99 + VAT are charged £2.95 + VAT for delivery to UK Mainland. Any orders over £9.99 + VAT will have free delivery to UK Mainland.

• How do I get the tracking number for the wholesale or dropship order I placed?

  How do I get the tracking number for the wholesale or dropship order I placed? Our system automatically generates the shipping label on Parcelhub when you place your wholesale or dropship order. To view all the details head over to the my orders ...

• Do you offer discounts for dropship orders?

  We do not offer discounts for dropship orders.