When will I receive my credit/refund?
Credits are issued when Customer Services have been notified of any damages to items and replacements are not required.
Alternatively once returns have been received and checked, Credits will then be raised.
All credit notes are applied to your account to be deducted upon the next order placed.
If the delivery of the order is refused, or it fails due to you cancelling the contract, Geko Products Ltd will refund you within 30 days for any sum that has been paid by you with respect to the goods less the relevant delivery and return fee and our restocking fee of £10 + vat.
By exercising your right to cancel, you are required to return the goods, at your own cost, to Geko Products Ltd. Our restocking fee of £10 + vat will be deducted from your refund.
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Do you offer credit accounts?
No we do not offer credit accounts to our customers. Orders must be paid before dispatch. Payment options are credit/debit card, bank transfer, direct debit, cheque or cash.
How do I return a product back to Geko?
Click here for damaged or faulty items. If a customer changes their mind and wants to return a dropship item please send it to: Geko Products Ltd Hall Farm Kirton Road Egmanton Newark Nottinghamshire NG22 0HG Please use the invoice number as the ...
How much will international shipping cost for my trade order?
Shipping is calculated differently for each order and country it is being shipped to. We generalise it by saying that it is a percentage of the cost of your order in total. Attached is a sheet that highlights the majority of the countries we deliver ...
I have subscribed for a dropshipping account, can i cancel it?
When you subscribe to a dropshipping account you have 24hrs-48hrs to cancel your subscription for a full refund, after 48hrs there will be no refund available. You can cancel your dropshipping account at any time by cancelling the subscription in ...
How can i pay for my order?
Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 7 days, unless you contact to specify otherwise. All transactions will be in pounds ...