General
Fair Processing Notice
This privacy policy will explain how our organization Geko Products Ltd uses the personal data we collect from you when you use our website. Topics: What data do we collect? How do we collect your data? How will we use your data? How do we store your ...
I have subscribed for a dropshipping account, can i cancel it?
When you subscribe to a dropshipping account you have 24hrs-48hrs to cancel your subscription for a full refund, after 48hrs there will be no refund available. You can cancel your dropshipping account at any time by cancelling the subscription in ...
How can i pay for my order?
Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 7 days, unless you contact to specify otherwise. All transactions will be in pounds ...
How do i change my business details?
You are best to contact Customer Services to ensure all of your details are updated correctly. The contact options are: A ticket A live chat Email: cs@gekoproducts.co.uk Phone: 01636 351135
I haven't received my order
Please contact us straight away to rectify this. Ensure to have your invoice number and/or tracking number available. The contact options are: A ticket A live chat Email: cs@gekoproducts.co.uk Phone: 01636 351135
I've forgotten my password/ sign in details. What do i do?
You may be able to reset your password if you select 'Forgot password'. Otherwise, please contact us to rectify this. The contact options are: A ticket A live chat Email: cs@gekoproducts.co.uk Phone: 01636 351135
There is something missing from my order
Please contact us straight away to rectify this. The contact options are: A ticket A live chat Email: cs@gekoproducts.co.uk Phone: 01636 351135
When will I receive my credit/refund?
Credits are issued when Customer Services have been notified of any damages to items and replacements are not required. Alternatively once returns have been received and checked, Credits will then be raised. All credit notes are applied to your ...
How do i return an item?
If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. Otherwise, you may return the item to the address below as your own expense. There is a restock charge of £10 for the item to be ...
I've received a faulty/ damaged/ incorrect item, what do i do?
If you have received an item faulty, damaged or incorrect, please contact us so we are able to try and rectify this. FAULTY ITEM(S) If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the ...
What are the shipping options?
Dropship Shipping Options: Standard shipping is £2.95 + VAT for orders with a basket value below £9.99 excluding VAT Free delivery on all other orders delivered to UK Mainland Standard delivery 2-4 days, next day delivery £5 If you require to ship ...
How do i edit or add to an order?
To edit or add to an order you need to contact customer service via one of the methods below: Live Chat Ticket: https://www.gekoproducts.co.uk/contact Email: cs@gekoproducts.co.uk Phone: 01636 351135 Information: If your order has already been ...
Does your stock feed work with my website?
Here is the link to our stock feed. The file on the link is updated every 5 minutes. https://cache.gekoproducts.co.uk/downloads/csv/products The file on this link is .csv format. Your website developer will be able to link this file to your store.
Do you offer credit accounts?
No we do not offer credit accounts to our customers. Orders must be paid before dispatch. Payment options are credit/debit card, bank transfer, direct debit, cheque or cash.
How to edit my card details?
You can update your card details by following the steps below. 1) Load up https://books.gekoproducts.co.uk/portal/gekoproduct in your browser. 2) Select 3) Across from My Details, select view more. 4) Then under payment detailsyou can click the edit ...
How do i cancel my subscription?
Customers can cancel their subscriptions themselves by logging onto www.Gekoproducts.co.uk or by following this link https://books.gekoproducts.co.uk/portal/gekoproduct. Once you are logged in select my account. Next select Click on the live ...
Can you tell me who is the nearest stockist to me?
We do have a list of web based and retail based stockists. Please find them on these links below: Web Based Stockists Retail Shop Stockists
How to Bulk Order using a CSV file?
Question: I'm looking at submitting an order via Bulk Order using a CSV file but have some questions on how to populate some of the fields. As above in the table, follow the simple instructions below to fill out the fields in a bulk order CSV file : ...
Can my order be delivered to Amazon FBA?
Please place your order on our website and select "Collect From Warehouse" as the delivery option. Our sister company Geko Fulfilment offers dedicated Amazon FBA services. Simply select the services you need and we will prepare and ship your order ...
Website Service Status
The status of our websites can be viewed here: https://status.gekoproducts.co.uk/
De Minimis Values Per Country
De minimis value: A minimum value defined by a country required to apply customs duty and tax rates on imported goods. Please see the following guide.
How do I see your trade only prices?
To view our trade only prices you need to register for a wholesale trade account. Please complete the registration form on our website: Register for a trade account You will then have instant access to view our prices and place orders. Alternatively ...
Do prices displayed on the Geko website include VAT?
No - All prices quoted exclude VAT that will be calculated at the checkout.
How do I apply for an account?
Please complete the registration form on our website: Register for a trade account You will then have instant access to view our prices and place orders. The steps in detail are: Click to register: Select Create an account underneath unless you have ...